Always a great place to take my husband.
I have NEVER EVER EVER EVER had such a high pressure terrible sales experience as I had yesterday at the Kay Jeweler store at 598 A River Highway, Suite 6.1, Mooresville, NC 28117 (close to Target). If it hadn't been for the fact that we had been searching for a while and found the perfect wedding band at that store we would have walked out. We almost walked out anyway. Between Saturday when we found the ring there and Sunday when we went back to make the purchase it was pushed on us a minimum of 15 times to purchase the insurance along with the ring. This is not an exaggeration, and following the final reply of "no" just before check out, the lady went and talked to the manager (what I presume was the manager) and he tried a different angle of pushing it on us again.. a very long drawn out angle. I just wanted to pay and leave long before he stepped in. My blood was boiling at this point. I think I was pretty clear that I didn't want the insurance and explained why I did not want it within the first 2 times of being asked. She was like a broken record though. We were also asked at least 6 or more times about opening a Kay credit card between the 2 visits. This is a terrible, crooked way of doing business and I will NEVER be shopping at Kay again. This is no joke, I couldn't believe how they wouldn't take no for an answer. I told them that they need to stop. I told them that I get they have to ask but 15 times? They just blamed it on customers saying "well, you know how some customers will just say they didn't get asked." No accountability, no apology, just awkward, uncomfortable, and very very aggravating. I am going to be sure to tell as many people as I can about my experience. The sales associate's name is Teresa and I didn't catch the manager's name.
The customer service the last 2-3 times I was in the store was fairly good, but last week it was terrible. The item I wanted to see was not in stock, and I was initially told I would need to try another store. The answer to every question was basically "I don't know." I was finally able to get someone to look into whether the item would be re-ordered. Then I couldn't get a time frame. They would not extend the current sale until the item was ordered. I called back a few days later, and the salesperson assured me she would call me back to let me know when the ring would be in, but I have heard nothing. I expect better service. If you don't know the answers, please find out. I was in the store for 45 minutes and left with no information. I will no be purchasing my ring at this store.
Great customer service!
After being an account holder in good standing with them for numerous years (always paid my bills on time and balances off very quickly) and with a $0 balance on my account, they decided to close my account without any info warning whatsoever. Had I known inactivity would cause this (2yrs to be exact), I would have purchased something to prevent this from occurring. But no, they said nothing of the sorts, no letter or emails at all and my credit now took a big hit due to this, 14pts to be exact. Tried to call customer service but they pretty much said sorry, not sorry.
Kay Jewelers is a US Jewelry Store based in Mooresville, North Carolina. Kay Jewelers is located at 598 A River Highway, Suite 6.1, Mooresville, NC 28117, USA.
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