If i could give negitive stars i would .. This banfield never answers their phone .
I will never again return to banfielsd pet hospital as a company whole. Let alone the Mooresville location..
Today I tried to give them one more chance as our new pup needed a few stitches.. They didn't answer the phone over a two hour period.. It seems that they are more concerned about making money than the quality of service they provide to families..
While at Banfield Pet Hospital on Saturday, I requested help in locating a product called Cat Lax. This product had been recommend by a local Vet.; however, he was out of the product. The people at Banfield were rude and unwilling to help me. All that they wanted was for me to bring my pet by so that they could get paid for a consultation. I had already had a consultation and knew what I needed...just needed to locate it somewhere in Mooresville.
I called into ask about the cost on getting my dog spayed. The lady who answered the phone was so RUDE and said we would have to bring our dog in before we could get any pricing. WOW!!! Sadly I don't feel these people are about making the animal comfortable. IT is totally about the money. I have ALWAYS taken my dogs to Randall, but just to spay a dog is almost $400.00 (small dog) I have called a couple other places and ALL have given me pricing.. (EXCEPT Banfield)
My animals have been going here for YEARS and they always find a way to get them in and take care of them! The doctors there are AMAZING & LOVE ANIMALS (not just for money) Dr.Theobold HANDS DOWN is our favorite doctor there! And al the people at the front Desk ESPECIALLY DESTINY are awesome to work with!! I will recommend them always!!!
I had the BEST experience with the Mooresville Banfield! Rachel and Dr. Kearn were so kind and took such good care of my dog. I called them with questions quite a few times after I brought my dog home and they both took thier time and explained things to me very well. Rachel even called to check on my dog the next day. You can tell that they are very passionate about what they do and genuinely care about the animals they treat. I would recommend them to anyone!
In January when me an my wife had to put our beloved dog of 12 Years the vet told is their was no way they would euthanize our dog unless we spent $5,000 getting her examined and exploratory surgery refused to treat us with respect in our time of sorrow....
Banfield Pet Hospital is a US Veterinary Care based in Mooresville, North Carolina. Banfield Pet Hospital is located at 590 River Hwy G, Mooresville, NC 28117, USA.
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